I had heard about agile organizations for a long time before, but always thought that this way was not applicable to a company like Faster. When the pandemic hit, it became clear that we needed a much more flexible and efficient organization, that we needed to be able to respond to the events that were happening week by week at that time.

Thanks to PEAK® and the incorporation of Agile principles and practices, we now have an almost instant and direct connection to customer needs. In each weekly iteration, the Gemba Walk, these changing customer/employee needs are raised in a systematic and natural way in the form of roadblocks, which previously would have slipped completely under the radar.

This knowledge, together with the guidance and focus provided by the OKR, empowers us to make decisions and take immediate action, e.g. by incorporating process innovation and implementing continuous improvements in our ERP.