The Customer is Boss

Kundenerfahrung

When A.G. Lafley became the CEO of Procter and Gamble, he sent a strong message to his direct team and to the whole organization strategy: he said that their real boss wasn’t him, their manager or the shareholders. Their real boss, according to Lafley’s words, was the customer, and he would work to help anyone […]

On a creative Agile enterprise

Innovating and adapting permanently to improve customer satisfaction. This is the organizational capability that empowers companies to lead the future. For responding to changing market and customer requirements, every employee must be aware of the problems and/or opportunities in his or her area of responsibility. Each problem also offers the chance to be innovative and […]

FLOW, the Kick of High-Performance

ActioGlobal

Let’s illustrate how High Performance Organizations should NOT be like. The curtain opens… …teams working on repetitive, mechanized tasks, with predictable results, no collaboration between departments, no connection with the customers, no innovation and while doing their job the team members think about changing the course in their careers…” The title of the play? I, […]

On leaders: once upon a time there was human resources

Let’s talk about human and team development and (Agile) talent, work culture, the mission of work, and how leaders behave within HPOs (High Performance Organizations). These reflections will concern you, no matter whether you are a CEO, manager, department head, team leader or hold any other function the HR department has chosen to indicate your […]