The Customer is Boss

When A.G. Lafley became the CEO of Procter and Gamble, he sent a strong message to his direct team and to the whole organization strategy: he said that their real boss wasn’t him, their manager or the shareholders. Their real boss, according to Lafley’s words, was the customer, and he would work to help anyone […]

10 Leadership Mantras to Make Agility and High-Performance a Reality in Your Company

At Actio Global, we had the good fortune to learn from renowned leader, Isao Yoshino about The Managers Role at Toyota. Within these learnings we recognized many of the pillars that continue to sustain our Leadership development practice in high performance organizations over the past fifteen years.   These pillars are: 1. Bad news first! […]